TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS

While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with the hotel on any specifics that may be important to you. Information presented here is subject to change

RESERVATION

Kindly note that prices displayed on our website are subject to change in the course of the season and may differ from prices published elsewhere.

When using our website, you accept that prices published elsewhere may differ from yours at the time of booking.

Subject to our confirmation, and also to your provision of valid and correct credit card details for payment, your reservation will be irrevocably binding upon your clicking on “Confirm” on our website.

As we will send you a confirmation of your reservation by email, it is your duty to provide us with an accurate email address. Such confirmation will usually be made within 48 business hours after you submitted your reservation.

If your reservation is not accepted, we will make every effort to provide you with a comparable alternative, which you are free to accept or decline. Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation and particulars of the hotel concerned. If you do not receive such a confirmation, please notify us by e-mail at bookings@saltycrax.com

Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present our confirmation email when checking-in at the hotel, in addition to a valid passport.

TERMS & CONDITIONS

Package is subject to availability at the time of booking. Please request availability should the arrival date be within 30 days of time of booking, or for special requests such as private rooms. If you wish to cancel your booking you must advise the Company in writing to bookings@saltycrax.com.

Cancellation will come into effect on the day it is received in writing by the company For Kruger Packages, a deposit may be required to secure your booking.

CANCELLATION POLICY

  • Any booking cancelled more than three months prior to arrival date pays a 10% fee.
  • Bookings cancelled between 90 and 60 days of arrival date pay a 25% cancellation fee.
  • Bookings cancelled between 60 and 30 days of arrival date pay a 50% cancellation fee.
  • Bookings cancelled less than 30 days from arrival date pay a 100% cancellation fee.

Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the property. We advise all clients to take out cancellation insurance.

AMENDMENT AND ADMINISTRATION FEES

Amendments to confirmed land reservations will be processed at a fee of R150 (including VAT) per person for each alteration made to the booking after the initial reservation is made. If notice of amendments is received within twelve weeks of departure, cancellation fees as per cancellation may be levied. Administration charges will be levied on all documentation/vouchers submitted for re-issue or refund.

TRAVEL INSURANCE

It is compulsory for the customers to be covered by their own travel insurance.

JURISDICTION AND GOVERNING LAW

The Agreement as well as any dispute between the Parties regarding the Agreement, as well as any agreement or dispute associated with or resulting from the Agreement, shall be governed by South African law.